Summer break: all orders placed between 25th Jul and 14th Aug will be dispatched on 15th Aug

Terms & Conditions – E-commerce Store Document

In General

Zolya (zolya.co.uk) owns and operates this Website. This document

governs your relationship with zolya.co.uk (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the

“Services”) are subject to the following terms, conditions and notices (the “Terms of

Service”). By using the Services, you are agreeing to all of the Terms of Service, as maybe updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to

withdraw or amend the Services without notice. We will not be liable if for any reason

this Website is unavailable at any time or for any period. From time to time, we may

restrict access to some parts or this entire Website.

This Website may contain links to other websites, which are not operated by

zolya.co.uk .

zolya.co.uk has no control over the Linked Sites and accepts no responsibility for them for any loss or damage that may arise from your use of them. Your use of the

Linked Sites will be subject to the terms of use and service contained within each such

site.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at

https://zolya.co.uk/privacy-policy/. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, Trojan, worm, logic bomb or any other material which is

malicious, technologically harmful, in breach of confidence or in any way offensive or

obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other

users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to

affect the performance or functionality of any computer facilities of or accessed through

this Website. Breaching this provision would constitute a criminal offense and

zolya.co.uk will report any such breach to the relevant law enforcement

authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service

attack, viruses or other technologically harmful material that may infect your computer

equipment, computer programs, data or other proprietary material due to your use of thisWebsite or to your downloading of any material posted on it, or on any website linked to

it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic

images) made available to you on or through this Website remains the property of

zolya.co.uk or its licensors and are protected by copyright laws and treaties

around the world. All such rights are reserved by zolya.co.uk and its licensors.

You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any

format, any of the content or copies of the content supplied to you or which appears on

this Website nor may you use any such content in connection with any business or

commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the

following terms and conditions. All orders are subject to availability and confirmation of

the order price.

Dispatch times may vary according to availability and subject to any delays resulting

from postal delays or force majeure for which we will not be responsible.

In order to contract with zolya.co.uk you must be over 18 years of age and

possess a valid credit or debit card issued by a bank acceptable to us.

zolya.co.uk retains the right to refuse any request made by you. If your order is

accepted we will inform you by email and we will confirm the identity of the party which

you have contracted with. This will usually be zolya.co.uk or may in some cases be a third party. Where a contract is made with a third party zolya.co.uk is not

acting as either agent or principal and the contract is made between yourself and that

third party and will be subject to the terms of sale which they supply you. When placing

an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and

services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming

receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you

confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be

included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this

Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to

contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the

monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest

extent permitted by law zolya.co.uk and its suppliers, content providers and

advertisers hereby expressly exclude all conditions, warranties and other terms which

might otherwise be implied by statute, common law or the law of equity and shall not be

liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use,

profits, data or other intangibles, damage to goodwill or reputation, or the cost of

procurement of substitute goods and services, arising out of or related to the use,

inability to use, performance or failures of this Website or the Linked Sites and any

materials posted thereon, irrespective of whether such damages were foreseeable or

arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This

does not affect zolya.co.uk’s liability for death or personal injury arising from its

negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and

does not damage our reputation or take advantage of it, but you must not establish a linkin such a way as to suggest any form of association, approval or endorsement on our

part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw

linking permission without notice.

 

Disclaimer as to ownership of trademarks, images of personalities and third party

copyright

 

Except where expressly stated to the contrary all persons (including their names and

images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with zolya.co.uk and you

should not rely on the existence of such a connection or affiliation. Any trade

marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify

the products and services and is in no way an assertion that such products or services

are endorsed by or connected to zolya.co.uk.

Indemnity

You agree to indemnify, defend and hold harmless zolya.co.uk, its directors,

officers, employees, consultants, agents, and affiliates, from any and all third party

claims, liability, damages and/or costs (including, but not limited to, legal fees) arising

from your use this Website or your breach of the Terms of Service.

Variation

zolya.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service

will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render

the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you

agree that the clause shall be rectified and interpreted in such a way that closely

resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our

rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and

supersede any and all preceding and contemporaneous agreements between you and zolya.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of zolya.co.uk.

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Returns, Refunds and Exchanges Policy

We hope you love your purchase from Zolya, however if you change your mind ,we will refund the value of any of any item as long it is returned, unopened, unused

unless there is a manufacturer defect. You must return the item with 28 days of the date shown on your order receipt.

 

Please email shop@zolya.co.uk

 

Note your name, address, order number and explanation of why you are returning the

item.

 

Mail returned item to the following address

Zolya

6 Appleby Close

Leicester

LE3 6UB

Include in your package a signed letter stating the reason for your return of the item.

 

Please ensure you obtain a proof of postage receipt as we cannot be responsible for

the loss of any returns by a courier.

We are not able to refund any postage charges.

You should receive your refund within 21 days from the date a confirmation email was sent to you.

 

Return exception.

Some items cannot be returned if they are opened. These include earrings, necklaces

and scarves.

 

Exchange

Please note we do not offer exchanges for alternative items, colours, or sizes.

This will involve placing a new order and taking payment details from you again.

 

Privacy Policy

 

“We do not store credit card details nor do we share customer details with any 3rd

parties”

GBP, £ EUR, €